Privacy Policy
Introduction
At My Delivery Services Co. (MDS), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, apply for employment, use our recruitment form, or interact with our company through digital channels. By using our website or submitting your details through our recruitment form or other platforms, you consent to the practices described in this policy.
Information We Collect
We may collect and process the following types of information:
A. Personal Identification Data
- Full name
- Email address
- Contact number / WhatsApp number
- Date of birth
- Nationality
- Emirates ID and Passport details (if applicable)
B. Employment & Recruitment Data
- Resume or CV
- Driver's license details (including file upload)
- Visa, residency, and work permit details
- Recruitment history and status updates
C. Website Usage Data
- IP address, browser type, and device information
- Pages visited and duration of visit
- Referral source (e.g., social media, advertisement link, QR code)
- Location data (only if explicitly permitted by the user)
D. Communication Data
- Queries submitted through our website or contact forms
- WhatsApp, call, or email communication logs with HR or Operations
How We Use Your Information
We use your data to deliver our services efficiently and in compliance with UAE laws. Your personal data may be used for the following purposes:
- Processing recruitment applications and employment onboarding
- Communicating with candidates, clients, and partners
- Providing HR and operational support to riders
- Improving website experience and digital services
- Ensuring compliance with UAE labour, MOHRE, and WPS regulations
- Conducting background checks and identity verification
- Internal reporting, analytics, and performance tracking
Legal Basis for Processing
We process personal data under one or more of the following legal grounds:
- Contractual necessity – to process employment applications and HR operations.
- Legitimate interest – to improve our recruitment and service operations.
- Legal obligation – to comply with UAE labour and immigration regulations.
- Consent – where required for marketing or communication purposes.
Data Sharing & Disclosure
We only share personal information when necessary and under strict confidentiality. Data may be shared with:
- Government entities (e.g., MOHRE, RTA, Immigration, Emirates ID Authority)
- Partner clients (e.g., Talabat, Noon, Keeta, or other delivery platforms)
- Authorized recruitment agencies and service providers
- Technology partners (for hosting, SMS/email notifications, and system integrations)
Data Storage & Retention
Your data is securely stored in encrypted servers located within the UAE and/or in GDPR-compliant data centers.
We retain data:
- For active employees/riders, until employment termination plus 2 years.
- For unsuccessful applicants, up to 12 months after the application date.
- As required by UAE law or financial compliance standards.
Data Protection & Security
We implement strict data protection measures including:
- AES-256 encryption for sensitive records
- Secure HTTPS communication across all web pages
- Multi-factor authentication for internal systems
- Limited role-based access for staff and partners
- Continuous monitoring and backup procedures
Your Rights
Depending on applicable laws, you may have the right to:
- Request a copy of your personal data
- Correct inaccurate or incomplete information
- Withdraw consent (for optional communications)
- Request deletion of personal data (subject to legal retention rules)
Cookies & Tracking
Our website uses cookies and analytics tools (like Google Analytics) to understand user behavior and improve user experience.
You can modify cookie preferences through your browser settings at any time.
Links to Third Parties
Our site may include links to third-party platforms (Facebook, Instagram, TikTok, LinkedIn, YouTube, etc.). We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before interacting with them.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Updated versions will be posted on this page with the new "Last Updated" date.
Contact Us
If you have any questions, concerns, or data-related requests, please contact:
My Delivery Services Co. (MDS)
Dubai, United Arab Emirates
Email: [email protected]
Phone: +971-5086-59528
Important Notice
This privacy policy is effective as of the last updated date shown above. By continuing to use our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue using our services and contact us for further clarification.